How can we help?
Get help with mileage logs, tax reports, encrypted backups, purchases, or activating a pass bought on the web.
Contact support
Email support@vaultmileage.app. Include your app version, device model, and a short description of what happened. Never send a license key, recovery code, receipt image, trip address, or tax record.
Web pass activation
Open the purchase email on your phone and use its activation link. If a QR scan fails, send the order number only through the support email above.
App Store purchases
Open VaultMileage Settings and choose Restore Purchases while signed in to the store account used for the purchase.
Backups and records
Your trip and tax records remain on your device. Keep both the encrypted backup file and its recovery code in separate safe locations.